HAPPINESS BOOK CLUB
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as someone ever been rude to you at work? Chances are they have. It’s an issue Christine Porath says is widespread and rising, impacting people’s confidence, their ability to reach their potential and their health – plus, it a ects the profits and performance of the organisations they work for, too. ‘Incivility is in the eyes of the recipient,’according to Porath. What matters is not whether we have actually been rude in some way, but whether the recipient feels disrespected, and individuals all vary in terms of what they experience as uncivil.
A key question to ask ourselves is: Who do you want to be at work today? Someone who lifts up people around them, or someone who pushes them down? Porath shares a helpful checklist of ways we may be doing the latter without realising it: for example, not saying thank you, keeping people waiting, eye rolling or smirks, interrupting, talking down, cutting people off… and the list goes on.