WRITE TO autocar@haymarket.com

CITROEN SAFETY RECALL

Citroën C3s have had a safety recall. We have been told not to use our car as the airbag is unsafe. The garages in my town can’t get the parts until October; in the next two towns, they can’t get the parts until next year. I have found a place 60 miles away that can fix it, but we can’t drive the car and they will not transport it there, nor give us a loan car or pay our transport expenses.

How are we supposed to take a car that we aren’t allowed to drive? Citroën’s helpline will not help.

Darren Leaning Via email

Citroën UK said: “Our focus is on completing the replacement of airbags in affected vehicles as swiftly as possible. We are working hand in hand with our retailer network to maximise the number of vehicles we can repair every day. To increase our capacity further, work is ongoing to introduce airbag replacement sites at convenient locations, as well as repair-at-home options. It is inevitable, with such a large number of vehicles affected, that customers will be inconvenienced in the short term. However, we are deploying various options to support mobility, recognising that every driver will have individual requirements and that priority needs to be given to those with the most urgent needs. Customers should check if their vehicle is affected and if so should register it to enable the processing of their repair ASAP.”