HeadlineNews
Railways in Parliament
by Jon Longman
Ticket office angst
THE continuing closure of ticket offices is a worrying development for both the travelling public and staff. So Slough MP Tanmanjeet Singh Dhesi asked whether the Department of Transport (DfT) has made an assessment of the potential impact of closures on passengers.
Transport Minister Wendy Morton replied: “The Williams-Shapps Plan for Rail outlines the changes and modernisation needed for fares, ticketing and retailing to simplify and improve the passenger experience.
“We want to see customer-facing staff on railways and, like those whose jobs are about customer service, staff at stations may need to change what they do or how they do it to ensure that passengers get the services they most want and need.