THE Office of Rail and Road has written to seven thirdparty ticket retailers asking them to review how they present their fees when customers are buying tickets online.
The move stems from concerns with‘drip pricing’, where the customer is shown an initial price for goods or services then additional fees are revealed later in the sales process.
The ORR reviewed the ticketing websites and apps of 19 third-party ticket retailers.Twelve of the 19 charge booking fees, however, seven of these did not include their fees in the upfront price. ORR’s review found booking fees ranged from 45p per ticket to £6.45. The review also looked at 21 train companies, who are not permitted to charge ticket booking fees, although they can charge for postage costs for ticket delivery.