Letters
Amazon driver ‘stole my bread maker’
I had a similar experience to Frank Griffiths (‘Amazon driver drove off without delivering my item’, Letters, Issue 711). During the Covid lockdown I ordered a Yamaha bread maker from Amazon. The delivery van pulled up outside my home about 20 minutes after I received the email with the security code to give to the driver. I watched through my blinds as he checked his device, then saw me watching him.
He pulled out the box from the back of the van. This was the Yamaha product box showing the item, not the plain Amazon box. He then put the box back into his van, got back into the driver’s seat, tapped away on his device then drove off. I then received an email within one minute telling me that I had received the package and had given the driver the correct code.
I immediately contacted Amazon Support and reported I hadn’t received the package, only to be told the driver swears I gave him the code. I then replied that Amazon’s own Ring Doorbell footage will prove him a liar. I sent them footage of the incident captured by my Ring, and received a full refund within 24 hours.
I heard later from a different driver that a lot of drivers from that particular delivery hub had been sacked due to high theft rates. Most were caught by video doorbells.
Steve Narborough
CA SAYS Steve’s right that Amazon takes doorbell footage seriously as evidence and has sacked drivers based on videos customers have sent (sometimes for truly revolting behaviour: see www.snipca. com/55037). The footage doesn’t have to be from a Ring doorbell, but it might help to support your claim. After all, Amazon is hardly going to ignore the potential value of footage captured by a device they make.