Problems Solved
Reader Support
Having a problem with our recommended software or expert tips? Email editor@computeractive.co.uk and we’ll do our best to help
Why can’t I download Wintoys?
Q Every time I try to download Wintoys by following your link (www.snipca.com/54456) in Issue 708, page 18 I get a ‘PUR-AuthenticationFailure’ message. Can you help?
Phil James
A This usually means your Microsoft Store app’s cache has become corrupted. Try resetting it by clicking Start, typing wsreset (see screenshot below) and pressing Enter. The Microsoft Store app will automatically relaunch and you can try downloading Wintoys again.