Consumeractive
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Do I have to put up with refurbished replacements?
LEAD CASE
Q In 2022, I bought a TP-Link TL- PA8010P powerline adapter kit (pictured) for our office room at the end of the garden. It worked well for a year but failed in 2023 due to there being no power on the house-based unit. I contacted TP-Link and – because it was within the three-year warranty – was given a replacement. This has also now failed. I realised the replacement was a refurbished unit. Do I have a case because I was given a refurbished unit, rather than a new one, and because my three-year warranty wasn’t extended?
Andrew Edwards
A Andrew does have a case, but it’s against the retailer not TP-Link (assuming they’re not the same).
A warranty only covers the original purchase. It doesn’t automatically reset when the manufacturer supplies a replacement, whether it’s a new model or refurbished.
Andrew should therefore tell the retailer that the Powerline no longer works and ask for help. It might refund him, though it would be allowed to deduct some money to reflect how long he used it before it broke. It’s also allowed to offer a repair or replacement, but only one of these. If a repair or replacement fails, the retailer must refund him.