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Digital Subscriptions > The Oban Times & Lochaber Times > 4th August 2016 > Rail call centre ‘completely incompetent’, says woman

Rail call centre ‘completely incompetent’, says woman

A CORPACH woman has been left outraged after ScotRail’s ‘complete incompetence’ meant her husband was late for a get-together with friends in Glasgow.

Janice Strachan’s husband was heading to Glasgow for a long weekend last Friday, July 29, to meet friends he hadn’t seen for more than six months.

Mr Strachan had booked a ticket for the 11.21am train from Corpach to Glasgow Queen Street. Following recent train strikes, his wife examined ScotRail’s website around 10.55am to double check the train was still on schedule.

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