Can a website reserve free delivery for ‘guests’?
LEAD CASE
Q I saw a coffee machine I liked on Tassimo’s website (www.tassimo. com) priced £44.99. It clearly stated that orders over £25 have free delivery, but the company tried to charge me a £5.99 delivery fee. I contacted the site, and it suggested I try paying as a guest rather than signing in. I did this and wasn’t charged for delivery. Surely Tassimo is guilty of mixed – or even misleading – messages.