AI in Microsoft 365
OUTLOOK
A missed opportunity in many ways, not least due to its lack of support for non-Microsoft services, but some people will find it a handy tool
WHAT CAN IT DO?
Summarising emails
In many ways, it feels like Outlook should be the app that benefits most from Copilot’s presence. Wouldn’t it be great to have an AI assistant that can skim through 150 unread emails, give you the skinny on the important stuff or a heads-up on what needs dealing with urgently? Yeah, don’t hold your breath.
Copilot in Outlook can summarise emails, but only one at a time. You can’t tell it to summarise all your unread messages or do anything with your inbox as a whole. Neither will it deal with attachments, even if they’re in text-friendly formats such as PDF or even Word format, which it is of course perfectly capable of reading. Things such as school newsletters will have to be dragged into Word for a summary, which is a massive pain.