Hebrides Energy, the community interest company set up to secure cheaper electricity for island consumers, is seeking to reassure customers of the ‘Hebrides Energy’ Tarifffollowing the announcement that its supply partner, Our Power, has stopped trading. Our Power, a not-for-proff t energy supplier with 38,000 domestic customers, has been unable to continue trading due to a sharp increase in the wholesale price of electricity over recent months.
Under the OFGEM Safety Net, which is funded by a levy spread across all energy suppliers, the energy regulator will immediately appoint a replacement supplier to continue providing services to Our Power customers.
Electricity supply for those customers will not be interrupted, credit balances will be protected, pre-payment meters can be topped up as normal and the replacement supplier normally ensures that adopted customers pay the same price for their electricity as they were before.