LEAD CASE
Can Amazon refuse to replace ‘lost’ goods?
Q
I bought a pair of
headphones and a car-battery charger from
Amazon that were being sold by third-party sellers. However, I’ve never received them despite delivery tracking showing they’d been sent out. Amazon has listed them as ‘may be lost’ and is offering me a refund, but I still want the items not a refund. Can it refuse to honour the sale?