Can JustAnswer take £35 without warning?
Q In March 2024, I had problems accessing my Microsoft Office account. While seeking help online I found myself at JustAnswer (www.justanswer.co.uk). I assumed it was Microsoft’s UK agent because the logo (pictured) is a similar colour to Windows. Despite paying £10 for help, nothing worked. However, I was shocked to find JustAnswer had taken £35 via Direct Debit this July. I have no idea why – can you help?